Frequently Asked Home Comfort Questions
Frequently Asked Questions
Hours of Operation and Emergency Information?
Our office is open 7:30am-3:30pm every Monday-Friday.
Some days of operation fluctuate. We are a family operated company and things pop up, so sometimes our in-office hours fluctuate.
Scheduled appointments are available after 3:30 pm as needed for financing, meetings, etc.
Drop box is inside our office breezeway, fully monitored and locked for payment drop offs. Receipts will be sent when collected next business day.
Our staff answers phone calls 24/7. If we miss your phone call, we encourage you to leave us a voicemail so we can return your call asap. We also text from our office line (419-427-2012). We understand in the chaos of life that sometimes that is easier for you!
Services scheduled after 3:30pm are considered after hours/emergency. This is a different dispatch/diagnostic fee than the hours between 7:30am-3:30pm.
Pricing can be discussed via phone as needed. We will try to accommodate estimates after 3:30pm as needed.
Where is your main office located, and what is your service coverage area?
We cover the entire city of Findlay along with surrounding Hancock County communities.
Do you charge extra fees for credit card processing at service completion?
We maintain standard processing fees: a 2.59% fee applies for Tap-to-Pay transactions, and a 3.4% fee applies for standard card transactions outside of Tap-to-Pay.
Do you provide estimates before starting work?
We provide transparent, upfront pricing and detailed estimates so you know the cost and scope of work before we begin any project.What flexible consumer financing options do you provide for large equipment installations?
We offer flexible options based on your approved plan, including a 7% customer fee through Synchrony and a 3.9% customer fee through Wisetack.
When is payment expected for standard plumbing or HVAC service repair visits?
Per our standard service policies, all invoices are due on the day service is rendered.
How often should I replace my residential heating and cooling air filters?
We recommend changing standard 1-inch pleated filters every 30 to 90 days to maintain proper airflow and equipment efficiency.
What are the primary warning signs that my water heater is close to failure?
Common warning signs include rust-colored hot water, slow recovery times, knocking sounds coming from the tank, or visible water pooling at the base.
Why is my central air conditioning condenser unit freezing up with ice layers?
This is typically caused by restricted airflow from a dirty filter or low refrigerant levels due to an undetected system leak.
If this is happening, shut the unit off & contact us.
How can I safely clear a slow-moving drain without causing pipe damage?
Avoid harsh chemical cleaners, as they can corrode your piping. Instead, use a simple plunger or contact us for a safe, mechanical drain snaking.
